Request a return within 30 days of receiving your item. Items must be unused and in their original packaging, and you'll need your order number or proof of purchase. If your item arrives damaged, defective, or incorrect, email care@luxepetsupplies.com within 7 days of delivery with a photo. See our returns policy for full details.

We accept PayPal. Our checkout is secure and encrypted for your safety.

Orders are processed quickly, so changes may not be possible once your order is placed. If you need to change or cancel, email care@luxepetsupplies.com as soon as possible and we'll do our best to help.

Yes, we ship worldwide. International delivery usually takes 14-21 business days after processing.

Orders are processed within 24-48 hours. US delivery takes 5-8 business days, and worldwide delivery takes 14-21 business days. Delays can occasionally occur.

Yes, we offer free standard shipping on all orders.

Yes. We email your tracking details when they're available.